Culture in Action

Culture is the result of organizing the goals of a business around solid, positive, core values and then proceeding to cultivate them on a daily basis.

52 Points of Culture

52 different actions that we believe represent who we are and what we do

BEHAVIOR

Being the best co-op associate possible; always respecting other associates.
Doing the right thing without wanting to be recognized or acknowledge for it.
Compliments other regularly.
Being a part of the solution and not the problem in the Market Center.
Taking the high road on confrontational issues or points of difference.
Living up to the covenant if you are on the ALC.
Representing the Market Center and the company in a positive way - always smiling at others in the Market Center regularly.
Speaking without profanity.
Avoiding disparaging remarks about anyone, especially associates who leave KW to join a competitor company - after all, many times they COME BACK.
Considering the other person's viewpoint before responding.
Being considerate of the Market Center staff.

The Standards for How We Behave

Honoring the policies and protocol of the Region regarding recruiting.
In building a Market Center, never recruiting associates from another KW Market Center.
In building a team, never recruiting associates from within your own Market Center without first discussing it with and receiving your Team Leaders prior approval.
In building a team, never recruiting associates from any other KW Market Center without first discussing it with and receiving prior approval from BOTH Team Leaders and engaging in communication between BOTH rainmakers.
In building an expansion network, never recruiting associates from any KW Market Center without discussing it with and receiving prior approval from BOTH Team Leaders (associate's primary location and expansion location).

ACTIONS

Making decisions that are right for the Market Center regardless of individual impact - there is no "I" in TEAM.
Following the model.
Not only learning but living the WI4C2TES.
Putting God and your family first, and then business second.
Understand that the higher purpose of business is to give, share, and care.
Taking a stand on an issue that may not be popular, but is RIGHT.
Helping someone in the Market Center willingly and with a smile, even though you are busy.
Committing to sharing knowledge in the Market Center through mentorship or teaching.
Participating in RED Day annually and participating in community service locally, throughout the year.
Committing to donating to KW Cares.
Paying a struggling associate's fees anonymously.
Handling a fellow associate's business when personal or family illness occurs.
Paying a struggling associate's tuition to a class that may impact the associate's productivity.
Staying home if you're having a bad day attitudinally.
When lead generating expired listings NEVER be critical of any previous agent.
Your social media posts should avoid confrontational topics that are inappropriate for business.
Responding to clients' calls and concerns in a timely manner.
Committing a random act of kindness every day.
Being willing to walk away from a transaction that compromises your principles.

What We Do

Paying your Market Center bills on time.
Not looking for loopholes in Capy and Royalty payments.
Building your level one Profit Share Tree to 15 as soon as possible.
Being excited to build your downline by asking others, "Will you promise me that you will take my Team Leader's call?'
Implementing the Keller Williams productivity systems such as the Growth Initiative and Cap Management.
Embracing new technology and Labs built by associates, for associates.
Creating the budget you know you need for your business.
Consistently lead generating for 3 hours per day.
Using a monthly Profit and Loss Statement to analyze your real estate business.
Hitting your monthly and annual production goals.
Profitability in your personal real estate business.
Listening - before you act.
Earning - before you spend.
Waiting - before you criticize.
Trying - before you quit.
Giving seven hugs a day.
BE NICE! Kindness matters.

Become An Agent

Hours

Monday - Friday

8:30 am - 5:30 pm

Saturday

9:00 am - 5:00 pm

Sunday

Closed

Location

1220 Augusta Drive Suite #300

Houston, TX 77057

Phone: 713.461.9393

Fax: 713.467.6226

Texas law requires all real estate licensees to give the following information about brokerage services as well as this consumer notice to prospective buyers, tenants, sellers and landlords: Texas Real Estate Commission Information About Brokerage Services - Texas Real Estate Commission Consumer Protection Notice