JOBS AT KW MEMORIAL
When you choose to join Keller Williams, you join forces with the most dynamic real estate company in the world.
Bigger is Better

Here, Bigger is Better. Why? Because it allows us to continually improve, innovate and invest in our agents. See what Bigger can do for you!

A trusted brand builds a solid foundation for the relationship between client and real estate agent. Keller Williams Realty is the largest real estate company in the world with more than 180,000 agents in more than 800 offices internationally, making us instantly recognizable to clients from all over the world. Our market center has been serving the Houston area since 1989, which also makes us established local experts with a strong reputation.

Becoming a KW Memorial associate means you not only receive the backing of a huge brand, but also years of client’s trust & business that can only be gained by such an established brokerage.

700+
Agent Count, and Continuing to Grow!
1.2B
Our Agents Closed $1,200,000+ in Volume, 2017
35+
Unique Real Estate Trainings Held in our Market Center
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Positions
Agent Success Coordinator
$11 - $14 an hour - Full-time, Part-time

Named the Happiest Company to Work for 2018; one of the Best Places to Work; and winner of the prestigious Training 125 award from Training Magazine in 2017, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where being at the forefront of real estate is our primary goal.

Who we’re looking for:

Our ideal Agent Success Coordinator is passionate about providing exceptional client service. You pride yourself on your strong work ethic, are self-motivated and have a high level of enthusiasm and energy. You are extremely organized and move quickly and thoroughly to accomplish tasks. You have excellent communication skills, both in-person and over the phone. You have the ability to work effectively both in a collaborative team environment and independently.

What you’ll do: 
As our Agent Success Coordinator, you are the voice of our educational division, and you will become a subject matter expert on our training’s. You will own the client onboarding process and help build and maintain client relationships that promote retention through engagement in our training’s. As our Agent Success Coordinator, you will be responsible for all aspects of client service including, but not limited to: onboarding new clients; continually educating clients on value and benefits; assisting client via phone, email and social media; off-boarding clients and handling client payments. You will work closely with the Leadership team and our operational team.

Essential Duties and Responsibilities:

  • Own the day-to-day client service operations for membership divisions, including but not limited to: processing payments, re-sending receipts, hosting webinars, tracking and emailing sales leads, creating reports, managing training calendars and sending onboarding information.
  • Provide exceptional customer service to requests received via all mediums (email, phone, social media and chat).
  • Review and take proactive measure to maintain client health by documenting feedback and uncovering any issues. Track and record all activity in CRM and internal tools.
  • Schedule and conduct regular client check-ins. Partner with membership divisions to stay educated on membership values in order to provide the highest level of service to clients.
  • Provide membership technical tool support and assist with updates and maintenance for KWRI tools.
  • Track and maintain membership subscription numbers and regularly generate reporting or upon request.
  • Conduct webinars for new and existing members.
  • Maintain an accurate training calendar
  • Manage promotion of Market Center Training’s
  • Cross-train on Operations Team customer service roles to provide back-up as needed.
  • Manage the KWConnect page for each membership division, ensuring content is accurate, up-to-date and relevant.
  • Additional duties as assigned, including but not limited to: assisting with membership event planning, event shipping, overflow calls from other departments, etc.

 

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Additionally, this role will require a small amount of lifting and carrying.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5: 30 p.m. This position occasionally requires long hours and occasional weekend work as job duties demand.

Minimum & preferred requirements for every candidate:
  • MINIMUM Two or more years of customer service experience.
  • MINIMUM Bachelor’s degree or equivalent experience.
  • MINIMUM Proficient in Microsoft Excel.
  • Previous experience in membership/subscription/association sales a plus.
  • Experience using G Suite (Docs, Sheets, Drive, etc.).
  • Excellent verbal and written communication skills with the ability to collaborate.
  • Superior organization skills.
  • Tech savvy and able to explain basic technology to a non-technical audience.
  • Natural problem solver; able to think critically and thrive in a fast-paced, constantly changing environment.
  • Highly self-aware and coachable; positive energy and attitude.
  • Must possess strong initiative and be results-oriented with the ability to meet or exceed goals.
  • Team player, willing to jump in and work on items “outside” of their job.
  • A self-starter, able to function independently with minimal direct supervision.
  • Organized with a strong ability to prioritize multiple tasks, follow through and meet deadlines and goals without letting details slip through the cracks.
Apply online
Data Entry Specialist
$11 - $13 an hour - Full-time

The Data Entry Specialist will be an individual that has moderate levels of assertiveness, sociability, and flexibility. They will not be a risk taker, but rather thorough and cautious in their actions/decisions with personal self-structure and a strong sense of urgency.

They will proactively handle challenging people/situations, and be accommodating with a supportive attitude. They will have persistence, strong follow-up skills, and comfort with routine. They must be relaxed, steady, and work with methodical pace while using proof/facts and a high level of objectivity/impartiality in their actions and decision-making. They must have the ability to work with facts and technical information, have strong attention to detail, be cooperative, and work “by the book.” They must establish and nurture personal relationships and must be comfortable with personal conflict that may arise. The individual must be an independent decision maker, self-sufficient, and self-directed in their activities.

In this role, you will act as the first point-of-contact for our clients and customers. You will assist the Market Center Administrator and Assistant Market Center Administrator with the daily tasks of running a successful real estate brokerage, which includes welcoming new agents to the office, assisting with bookkeeping tasks, and keeping the office organized and running smoothly. You are our ideal candidates if you possess a strong desire to help your team and serve their clients. You are a self-starter who is willing to take charge and you love to work autonomously.

The details:

Salary: $11- $13 per hour

Benefits: PTO, Health Benefits Allocation

Hours: 40 hours per week, Monday-Friday, 7:30am-4:30pm

Responsibilities:

  • Assist the Accounting Director (Market Center Administrator) with commission disbursements, financial reporting, and scanning checks; Process incoming agent/office checks and invoices
  • Answer incoming phone calls in a courteous, helpful manner and redirect calls accordingly
  • Assist with front desk duties such as retrieving and distributing mail/packages, keep the office, front desk, and kitchen area clean, and orderly at all times
  • Research, track and resolve accounting problems
  • Perform accounting and clerical functions to support the Accounting Director
  • Monthly bank reconciliations and Financial Reporting; prepare and coordinate bank deposits
  • Act as the “Gatekeeper” and warmly greet all vendors, office visitors, and guests when needed
  • Manage the day-to-day front office operations, including but not limited to, overseeing all internal communication, managing the company phone log, preparing for company team meetings, ensuring the office is fully stocked, and managing the upkeep of the kitchen and reception areas
  • Attend and contribute to bi-weekly Team Meetings; review Team Meeting agenda
  • Keep the Team Leader, MCA and Agent Services Coordinator informed regarding challenges and issues that need to be handled but otherwise keep them free from distraction; always being mindful of how you can be more helpful (i.e. “What can I take off your plate?”)
  • Calendar management and assisting the Team Leader/Office Manager as needed

 

Experience:

  • Mathematics: 1 year (Required)
  • Data Entry: 2 years (Preferred)
  • Customer Service: 2 years (Required)

 

Education:

  • High school or equivalent (Required)
Qualifications
  • 1+ year’s experience with accounting/finance required; A/R and A/P and GL bookkeeping knowledge required
  • Must be able to calculate intermediate figures such as percentages, discounts, and commissions
  • 50+ WPM
  • 10 Key by touch
  • College degree or technical certification preferred
  • 2+ years experience in customer services and/or public relations
  • Excellent written and verbal communication skills
  • Experience or knowledge of real estate a plus
  • Strong front desk and administrative skill set (manage busy phone lines, calendar management, vendor coordination, customer service, etc.)
  • Advanced customer service skills and desire to provide agents and clients with superior customer service
  • Willing and able to embrace new technology and master it
Apply Online
Marketing Coordinator
$12 - $15 an hour - Full-time

Keller Williams Realty Memorial is the largest full-service brokerage in Houston. Our agents provide superior real estate service to the individuals and families that put their trust in us when they choose to buy or sell. We have an outstanding reputation among our clients and within the industry. Our team of professionals make it a mission to ensure that every encounter with the company is an exceptional experience. What’s more? We all really love what we do and are excited to welcome more people to come grow with us!

Who are we looking for?

The Marketing Coordinator will be an individual who possesses creative & analytical thinking, highly motivated, draws energy from working in team environment and is accountable to meet deadlines. They have a compelling desire to support the team in achieving success, while being committed to growing their own skills to be the best they can be.

The Marketing Coordinator takes the general direction from the team manager for marketing tactics and executes at a high level. Additionally, this person will bring their experiences & insights to “top grade” the company’s current marketing for greater efficiency and effectiveness. This person will be responsible for executing and implementing email marketing, direct mail, collateral pieces, internet & social media marketing, blogging and website maintenance, client promotions & event marketing. The Marketing Coordinator will test the effectiveness of our marketing campaigns, make recommendations for improvement and offer new facets that attract more agents to the company.

As the largest full-service real estate company in Houston, we serve some of the most successful luxury real estate agents in the city and we are passionate about taking customer service to the next level. This individual will also oversee our Luxury division. An individual who is motivated and a self-starter is critical in this key position.

Our successful candidate will have a history of direct response marketing that gets results and an aptitude for providing marketing support for the sales organization. This person will work in our offices at Keller Williams Realty and will be based on 20+ working hours per week. The vast majority of hours will be “normal business hours” with some evenings & weekends for special events and other activities. Additionally, they may have an active real estate license and be able to search MLS records as needed. They are a forward-looking individual who develop and maintain positive professional relationships. They have a track record of success, and a palpable desire to succeed in this role, as well as their next.

What will you do?
The job changes every day depending on what our agents need, but here’s a bit of what you’ll be responsible for. These are the standards a well-above average performer will maintain or exceed:

  • Must be an organized, efficient & detail oriented multi-tasker, have excellent verbal communication and creative writing skills, be tech and social media savvy, plus be able to work as part of a team & willing to pitch in where needed
  • Must have a genuine passion for helping people and building relationships with our luxury agents
  • Giving a friendly greeting to everyone who enters the building (ideally by name!)
  • Providing info about the building facilities and services
  • Being creative and informative when serving agent’s needs
  • Assisting with planning and developing luxury events in the market center
  • Tracking agent requests with proper follow up
  • Helping keep all the common areas clean and stocked
  • Assisting luxury agents with documentation requests by showing them how to complete forms and where to submit them
  • Coordinate agents marketing materials with MLMS
  • Coordinate agent’s flyers with MLMS
  • Greet clients of luxury agents – get them water and seat them in a conference room
  • Service lead generation systems
  • Coordinate, develop and implement marketing campaigns and marketing calendar
  • Track marketing data, prepare presentations and help write email campaigns and other marketing materials
  • Maintain and update the market center luxury web presence
  • Bringing a positive personality and a little fun!
  • Implement marketing communications campaigns including email, direct mail, social media, blogging, promotions & event marketing
  • Direct the execution of marketing collateral pieces for the company & our agents – including listings, open houses and other real estate support
  • Generate leads for people looking to buy or sell homes via Internet & social media funnels
  • Manage key social media accounts for the company
  • Track & analyze the effectiveness of the marketing efforts and make recommendations accordingly
  • Manage marketing budget & provide monthly updates or more frequent as needed
  • Work with team manager on marketing strategy

 

Essential duties and Responsibilities:

  • Email communication with team database
  • Direct mail creation & shipping
  • Database management and segmentation
  • Marketing collateral creation
  • Generate customer leads through social media & PPC
  • Track and analyze data on effectiveness of marketing
  • Write strategic blog posts
  • Manage & create social media plans & implementation
  • Manage lead follow-up system & sequencing
  • Market & promote as well as assist in creating & executing company events
  • Vendor selection & management
  • Manage budget for areas of responsibility, reporting monthly or as needed
  • Work with VP on marketing calendar for year
  • Support sales agents through marketing efforts
  • Patriciate in educational courses and trainings to enhance skills
  • Take Keller Williams training programs

 

Marketing Campaigns:

  • Conceptualize and design multi-channel marketing campaigns
  • Stay within all Marketing Budgets and adhere to financial guidelines
  • Provide data analytics related to marketing campaigns
  • Generate and execute on ideas for social media marketing campaigns
  • Utilize Twitter, Facebook, Instagram accounts for each property to announce availability, newcomers, tenant deals, etc.
Knowledge & Skills
  • Marketing: 2 years (Preferred)
  • Creative thinking
  • Accountability for execution and completing action items on time
  • Understanding of consumer habits & personalities and how to persuade actions through marketing
  • Experience building, implementing, tracking & optimizing online, offline & event marketing communications in a direct response sales environment
  • Happy, positive approach
  • Ability to analyze data and make recommendations accordingly
  • Successfully connects with all personality types
  • Learning based
  • Ambitious with proven ability to succeed
Apply Online
Director of First Impressions/Receptionist
$11 - $14 an hour - Full-time

The Director of First Impressions plays an important role in setting the tone for the organization. As the first and last person clients see when they are in the office, the Director of First Impressions is instrumental in making sure clients have a positive experience.

 

Responsibilities

  • Greets clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the office
  • Handles incoming phone calls
  • Coordinates telephone system issues
  • Orders and handles office supplies
  • Coordinates outside vendors
  • Coordinates handling of calendar for the Wealth Advisors
  • Makes monthly and quarterly “stay in touch” calls
  • Handles miscellaneous operational activities
  • Develops and maintains written systems of all their activities

 

Company Background:

What’s Attractive to the Right Candidate?

We have earned a reputation for great service and work. Since 1989, we have continued to improve the way we do business.

You will be working for an exciting organization where things are always hopping – we don’t have a lot of dull days. We believe that you can work hard and have fun at the same time.

You will be working for an organization that values people where service is our focus and our leadership team is passionate about what we do.

We are focused on constant improvement, both as an organization and as individuals. This attitude has driven our success.

Our salaries and benefits are competitive, including medical, paid holidays, and vacation and sick time.

Required Knowledge, Skills & Abilities:
  • Excellent interpersonal skills
  • Excellent attitude and an extraordinary client service orientation
  • A genuine interest in serving and caring for other people
  • Excellent organizational and time management skills
  • A creative mind and a self starter
  • An ability to handle multiple tasks and operate in tight deadlines
  • Excellent phone skills- friendly and helpful in all interaction on the phone
  • Professional Presentation
Apply Online